“This is a temporary measure while uncertainty exists regarding new Huawei 5G devices,” a company spokesperson told CNN Business.
Japan’s top mobile operators took similar steps against another device, the Huawei P30 Lite, earlier on Wednesday. The phone was scheduled to launch in the country later this month.
The suspension of orders is the first tangible evidence that the Trump administration’s latest escalation of its campaign against Huawei on grounds of national security is hurting the company’s business.
“We are looking into how big the impact is and decided to postpone the sales,” KDDI spokeswoman Reiko Nakamura said.
SoftBank is assessing “whether we can sell the products to our customers with no worries,” spokesperson Yusuke Abe said. “Given the situation … we have decided to delay the sales,” Abe added.
The EE spokesperson said the company was working with Huawei and Google and added that the company would provide updates on future smartphones in due course.
“We value our close relationships with our partners, but recognize the pressure some of them are under, as a result of politically motivated decisions,” a Huawei spokesperson told CNN Business.
“We are confident this regrettable situation can be resolved and our priority remains to continue to deliver world-class technology and products to our customers around the world.”
Like 85% of the world’s smartphones, Huawei devices run on the Android operating system and access popular apps and services like Gmail, YouTube and Google Maps.
The loss of the Google ecosystem makes Huawei devices a lot less attractive to international consumers. They would lose the Android operating system and access to the Google Play app store. Moreover, third party apps like ride hailing and food delivery platforms rely on services like Google maps. Those apps would not function on a phone cutoff from Google services.
Yoko Wakatsuki, Junko Ogura, Robert North, Brittany Gibson and Chris Liakos contributed to this report.